Refund Policy — Alice's Kratom

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, in its original sealed packaging with any tags intact. You will also need the receipt or proof of purchase.

To start a return, contact us at sales@aliceskratom.com. Returns must be sent to:

EXPERIENCE PZ LLC 1455 Commerce Pl Myrtle Beach, SC 29577

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at sales@aliceskratom.com.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Because our products are consumable goods, any product that has been opened, unsealed, or partially used cannot be returned or refunded. This applies regardless of the amount used. Unopened products in their original sealed packaging remain eligible for return within the 30-day window.

We also cannot accept returns on:

• Sale items and gift cards
• Custom or personalized orders
• Perishable goods
• Hazardous materials, flammable liquids, or gases

If you have a question about whether a specific item qualifies, contact us at sales@aliceskratom.com before sending anything back.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

European Union 14-day cooling off period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be unopened, unused, and in its original sealed packaging, with receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be refunded automatically to your original payment method within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, contact us at sales@aliceskratom.com.