1. Order Processing Times

  • Monday – Friday: Orders placed before 2 p.m. ET ship the same business day.

  • Weekends & U.S. holidays: Orders ship the next business day.

  • Products leave our Myrtle Beach, SC facility in heat‑sealed, light‑proof packaging for maximum freshness.

2. Shipping Methods & Rates

Method Estimated transit* Cost <$50 Cost $50 + Typical Carrier(s)
Standard 3 – 5 business days $5.95 flat‑rate FREE USPS Ground Advantage / UPS Ground
Expedited 1 – 3 business days Live rate at checkout Live rate at checkout USPS Priority Mail / UPS 2‑Day

*Transit time begins once the carrier takes possession of the parcel and excludes weekends or holidays. Free standard shipping applies to U.S. orders $50 + (after discounts, before tax).

3. Shipping Restrictions

We do not ship any kratom products to the following locations:

States (entire) Cities / Counties (state)
Alabama (AL) San Diego, CA
Arkansas (AR) Oceanside, CA
Indiana (IN) Denver, CO
Rhode Island (RI) Sarasota County, FL
Vermont (VT) Jerseyville, IL
Wisconsin (WI) Union City, MS

Orders containing a restricted address are cancelled and refunded immediately.

4. Age & Identity Verification

We sell only to customers 21 years or older. You agree to:

  1. Provide accurate legal name, current U.S. address and date of birth.
  2. Allow our third‑party service to perform age verification.
  3. Present government‑issued photo ID if requested at delivery.

5. Order Tracking

A tracking link is emailed automatically once a label is created. Allow up to 24 hours for the first scan to appear.

6. Lost, Stolen or Damaged Packages

  • Lost in transit: If a package shows no movement for 7 days, email us so we can start a trace.
  • Delivered but not received: Confirm the address and check with household members and neighbors. If still missing, file a police report and send us the case number within 72 hours.
  • Damaged on arrival: Retain all packaging and email clear photos; we will replace or refund promptly.

7. International & APO/FPO

We currently ship only within the United States and cannot deliver to U.S. territories, APO/FPO/DPO addresses or freight forwarders.

8. Policy Changes

Kratom regulations evolve quickly. We reserve the right to modify this policy at any time; updates take effect immediately upon posting.

Questions?
☎ (843) 213‑1319 (Mon – Fri, 9 a.m. – 5 p.m. ET)
✉️ Support@aliceskratom.com

We’re here to ensure your order arrives quickly, legally and safely.